Warranty & Returns Process

Last updated: January 1, 2025

Everything we supply, new or refurbished, carries a 30-day Tech Seller USA warranty, and returns are accepted for 30 days from delivery. This page explains how both work in practice, so you know what to expect before you need it.

What the Warranty Covers

If a part arrives faulty, or fails within 30 days of delivery, we replace or refund it. This applies equally to new and refurbished stock; we do not offer a shorter window on refurbished units.

The warranty does not cover damage caused after delivery: physical damage, incorrect installation, power events, unauthorized modification, or use outside the manufacturer's stated operating conditions. If a drive rated to 0°C is installed in a freezer application, that is a specification problem rather than a warranty one, and we would rather help you avoid it at the quote stage.

Returns Within 30 Days

Returns are accepted for 30 days from delivery. A 25% restocking fee applies to returns of items that are not defective. It is deducted from the refund and covers inspection, re-testing and repackaging before a returned unit can go back into stock.

The restocking fee is waived where the fault is ours: a part that is defective on arrival, or a part number we shipped incorrectly. In those cases the return is free and we provide a prepaid label.

Return reason Restocking fee Return shipping
Wrong item shipped by us None Free prepaid label
Defective on arrival, defect verified None Free prepaid label
Reported defective, but tested fully functional 25% Paid by customer
Ordering mistake or no longer needed 25% Paid by customer

Items must be unused and returned in the condition they arrived, with any carrier, tray or cable that shipped with them. A drive returned without its caddy cannot be resold as supplied, so please keep the packaging until you have confirmed the part is correct.

For standard returns, original shipping charges are not refunded. Refunds go to the original payment method within 5 business days of receiving and inspecting the return.

How to Start a Return or Warranty Claim

  1. Email sarah.jane@techsellerusa.com with your order number and the part number. Tell us briefly what happened: it arrived damaged, was not recognised, failed in service, or turned out to be the wrong part for the platform.
  2. We respond within 1 business hour (Monday to Friday, 9:00 AM to 6:00 PM EST) with a return authorization number and instructions. Where a replacement is being sent, we confirm dispatch timing.
  3. Pack the item securely and write the return authorization number on the outside of the package.
  4. Ship it to the address below.

Return address

Tech Seller USA
6901 Okeechobee Blvd # D5
West Palm Beach, FL 33411
United States

Please do not send anything back before contacting us. Returns sent without a return authorization number may be delayed or refused.

Faulty on Arrival

If a part is dead on arrival or clearly damaged in transit, tell us as soon as you find it. Include a photograph if damage is visible on the packaging or the unit. These cases are prioritised because they usually mean a system is waiting.

If the failure has taken a production system down, say so in the first email. We will treat it accordingly rather than working through it in queue order.

Every returned item is tested by our technical team:

  • Defect verified: full refund or replacement, no restocking fee, free return shipping.
  • Found fully functional: treated as a standard return, and the 25% restocking fee applies.

Wrong Part Ordered

This is the most common return reason in enterprise hardware, and it is usually a compatibility issue: a carrier generation that does not match, a firmware requirement nobody flagged, or a part number that looked equivalent but was not.

Return it within 30 days for a refund or exchange. Because the part was ordered in error, the 25% restocking fee applies and return shipping is paid by the customer. Tell us the server model and we will identify what actually fits, so the replacement is right.

Confirming compatibility before you order avoids the restocking fee entirely. If you are unsure, send us the part number from a unit currently in the chassis. It takes minutes.

Diagnosing Before You Return

Some symptoms look like a failed part and are not. Checking first can save a return, and the restocking fee that comes with a part that tests fine.

  • A drive not detected is often a carrier or backplane seating issue rather than a dead drive. Reseat it and check the tray type matches the chassis.
  • A drive flagged as unsupported by a Smart Array, PERC or ServeRAID controller is usually a firmware coding issue, not a fault. The drive works; the controller will not accept it.
  • Faint or patchy label printing is more often media or a dirty printhead than a failed printhead. Clean the print line with isopropyl alcohol and try known-good media first. A thin white line running the length of every label, however, is a dead heating element and does need replacement.

Orders on Purchase Order or Net Terms

Returns and warranty claims work the same way on invoiced orders. Credits are issued against the original invoice, less any applicable restocking fee. Where a replacement is sent instead, the invoice stays in place. See Payment Policy and Purchase Orders for account arrangements.

Full Policy and Contact

The complete terms, including non-returnable items, are on our Refund Policy page. For anything not covered here: