Refund & Return Policy
Last updated: January 1, 2025
30-Day Return Window
You can return any item within 30 days of delivery. This applies to both new and refurbished products purchased from techsellerusa.com.
A return authorization is required before you send any item back. Items returned without authorization may be delayed or refused.
Return Conditions
To be eligible for a return, the item must be:
- Returned within 30 days of delivery
- Unused and in the same condition you received it
- Returned with all original accessories, trays, documentation and packaging
- Free of physical damage, misuse or modification
Items that do not meet these conditions may be refused or returned to you.
Restocking Fee
A 25% restocking fee applies to returns of items that are not defective. It covers inspection, re-testing and repackaging. The fee is waived when the problem is ours.
| Return reason | Restocking fee | Return shipping |
|---|---|---|
| Wrong item shipped by us | None | Free prepaid label |
| Defective on arrival, defect verified | None | Free prepaid label |
| Reported defective, but tested fully functional | 25% | Paid by customer |
| Ordering mistake or no longer needed | 25% | Paid by customer |
The restocking fee is deducted from your refund.
30-Day Warranty
Every product includes a 30-day warranty from the date of delivery, covering defects under normal use.
If you receive a defective item, contact us right away.
- Defect verified: you receive a full refund or a replacement, with no restocking fee and free return shipping.
- No defect found: the item is treated as a standard return, and the 25% restocking fee applies.
The warranty does not cover physical damage, misuse, improper installation or unauthorized modification.
How to Start a Return
- Email sarah.jane@techsellerusa.com with your order number, the part number and the reason for the return.
- We reply with a return authorization number and return instructions.
- Pack the item securely in its original packaging and write the return authorization number on the outside of the box.
- Ship the item to the address below using a tracked shipping service.
Return address
Tech Seller USA
6901 Okeechobee Blvd # D5
West Palm Beach, FL 33411
United States
Return Shipping Costs
- Defective items and wrong items shipped by us: return shipping is free. We email you a prepaid return label.
- All other returns: the customer pays return shipping.
We recommend a tracked and insured shipping service. We are not responsible for items lost or damaged on the way back to us.
Refunds
Refunds are processed within 5 business days of receiving and inspecting your return. We send an email confirmation once your refund is issued.
Refunds go back to your original payment method. Any restocking fee that applies is deducted from the refund amount.
Your bank or card issuer may take additional time to post the refund to your account.
Non-Returnable Items
The following items cannot be returned:
- Software, license keys and digital products once delivered or activated
- Custom-configured or special-order items
- Items with physical damage, missing parts or signs of misuse
Contact Us
Questions about a return? Our team is available Monday to Friday, 9:00 AM to 6:00 PM EST.
- Email: sarah.jane@techsellerusa.com
- Phone: (561) 769-6454
- Address: Tech Seller USA, 6901 Okeechobee Blvd # D5, West Palm Beach, FL 33411, United States