Shipping Policy

Shipping Carriers and Methods

U.S. orders are fulfilled and shipped from locations within the United States using trusted carriers such as FedEx. International orders are available to select destinations via DHL Express, with shipping costs and available options shown at checkout.

Method	Carrier	Delivery time after dispatch	Cost
Standard	FedEx Ground	3 to 5 business days	Free on orders up to 10 lbs
2-Day Expedited	FedEx 2Day	2 business days	Calculated at checkout
Overnight	FedEx Priority Overnight	Next business day	Calculated at checkout
International	DHL Express	Varies by destination	Calculated at checkout

Delivery times are carrier estimates and are not guaranteed. Weekends and carrier holidays are not counted as business days.

Free Shipping and Shipping Costs

Standard shipping is free on orders with a total weight up to 10 lbs delivered within the contiguous United States. Alaska, Hawaii, Puerto Rico and other U.S. territories are excluded.

Orders over 10 lbs, expedited methods and deliveries outside the contiguous United States are charged at carrier rates. The exact shipping cost is shown at checkout before you pay.

Order Processing and Dispatch

Every item is inspected and securely packaged before it leaves our facility, so standard ground orders usually ship within 3 to 5 business days. Expedited and overnight orders placed before 2:00 PM EST, Monday to Friday, are prioritized and typically ship the same business day. Orders placed after 2:00 PM EST, on weekends or on U.S. holidays begin processing the next business day.

Some orders may take longer to dispatch:

• Orders paid by wire transfer ship once funds are received.
• Orders flagged for payment verification ship once verification is complete.
• Purchase orders ship once the PO is approved.

If an item is unexpectedly out of stock, we contact you with the expected ship date or offer a full refund.

Urgent and Overnight Orders

For next-day delivery, choose Overnight at checkout and place your order before 2:00 PM EST on a business day. Overnight orders placed on Friday arrive the following Monday unless Saturday delivery is arranged.

If a system is down and you need a part urgently, call us at (561) 769-6454 before ordering. We will confirm stock and the fastest option available.

International Shipping

We ship to select international destinations by DHL Express. International orders are available to select destinations via DHL Express, with shipping costs and available options shown at checkout.

Import duties, customs fees and local taxes (such as VAT or GST) are not included in our prices or shipping charges. They are the responsibility of the recipient and are payable to the carrier or customs authority on arrival.

Some products may be subject to U.S. export regulations and cannot be shipped to every country. We will let you know if an item cannot be exported to your destination.

Tracking and Delivery

A tracking number is emailed as soon as your order ships. You can follow your package on fedex.com or dhl.com.

• Address accuracy: please check your shipping address before ordering. Address changes are only possible before the order ships, and carrier fees for redirecting a package are the customer's responsibility.
• P.O. boxes: FedEx and DHL cannot deliver to P.O. boxes. Please use a street address.
• Signature: higher-value orders may require a signature on delivery.

Damaged, Lost or Delayed Shipments

If your package arrives damaged, contact us within 48 hours of delivery with your order number and photos of the packaging and the item. Damaged-in-transit items are replaced or refunded with no restocking fee, as set out in our Refund Policy.

If tracking shows no movement for 3 business days, or a package marked delivered has not arrived, email us. We open a claim with the carrier and send a replacement or refund once the claim is confirmed.

We are not responsible for delays caused by carriers, weather or customs, but we will help you track down any late shipment.

Contact Us

Questions about shipping, tracking or delivery? Our team is available Monday to Friday, 9:00 AM to 6:00 PM EST.

• Email: sarah.jane@techsellerusa.com
• Phone: (561) 769-6454